Last Updated: July 17, 2026
Welcome to SERINA. Please read these Terms & Conditions carefully before using our website or making any purchase. By using the website or completing a purchase, you agree to be bound by these Terms & Conditions.
1. Company Information
- Trade Name: SERINA
- Legal Name: CARGOMARK LOJİSTİK VE DIŞ TİCARET LİMİTED ŞİRKETİ
- Address: BATTALGAZİ MAHALLESİ DUYGU SOKAK NO:15E, ESENYURT, ISTANBUL, TURKEY
- Trade Registration Number: 2030829540
- Legal Representative: AMMAR OMAIRA
- Phone: +90 538 514 21 93
2. Website Use
Users agree to use the website lawfully and refrain from any misuse, including attempting to disrupt the website's services or gain unauthorized access to its systems.
3. Products & Pricing
- We strive to present our products, descriptions, and images as accurately as possible. However, actual product colors may vary slightly depending on your device's display.
- All prices displayed are those listed on the product page and do not include shipping fees or applicable taxes unless otherwise stated.
- The store reserves the right to modify prices or promotional offers at any time. Such changes will not affect orders that have already been confirmed.
4. Orders & Payment
- An order is considered confirmed once payment has been successfully completed or the order has been confirmed according to the selected payment method.
- The store reserves the right to cancel any order in cases such as product unavailability, obvious pricing errors, or suspected fraudulent or unlawful activity.
5. Shipping & Delivery
We aim to prepare and ship orders within the timeframe stated on our Shipping page. Delivery times may vary depending on the customer's location, the shipping carrier, and circumstances beyond our control.
6. Returns & Exchanges
Returns and exchanges are handled in accordance with the store's approved Return & Exchange Policy, which forms an integral part of these Terms & Conditions.
7. Intellectual Property
All content on this website, including logos, images, designs, text, and trademarks, is owned by or licensed to SERINA. No content may be copied, reproduced, distributed, or republished without prior written permission.
8. Limitation of Liability
The store shall not be held liable for any delay or failure to fulfill its obligations due to circumstances beyond its reasonable control, including natural disasters, shipping service interruptions, technical failures, or government actions.
9. Privacy
Personal information is collected and processed in accordance with the store's Privacy Policy, which forms an integral part of these Terms & Conditions.
10. Changes to the Terms
SERINA reserves the right to amend these Terms & Conditions at any time. Any changes become effective immediately upon publication on the website.
11. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Türkiye, without prejudice to any mandatory consumer protection rights available under the laws of the customer's country of residence, where applicable.
12. Contact Us
If you have any questions regarding these Terms & Conditions, you may contact us through:
- Trade Name: SERINA
- Legal Representative: AMMAR OMAIRA
- Phone: +90 538 514 21 93
- Address: BATTALGAZİ MAHALLESİ DUYGU SOKAK NO:15E, ESENYURT, ISTANBUL, TURKEY