Effective Date: July 17, 2026
Welcome to SERINA. We are committed to protecting our customers' privacy and safeguarding their personal information. This Privacy Policy explains how we collect, use, and protect the information you provide when using our website or making purchases through it.
1. Company Information
- Trade Name: SERINA
- Legal Name: CARGOMARK LOJİSTİK VE DIŞ TİCARET LİMİTED ŞİRKETİ
- Address: BATTALGAZİ MAHALLESİ DUYGU SOKAK NO:15E, ESENYURT, ISTANBUL, TURKEY
- Trade Registration Number: 2030829540
- Phone: +90 538 514 21 93
- Legal Representative: AMMAR OMAIRA
2. Information We Collect
When you use our website or place an order, we may collect the following information:
- Full name.
- Phone number.
- Email address.
- Shipping and billing address.
- Order and purchase details.
- Payment information (processed through secure payment service providers; we do not store payment card information).
- Internet Protocol (IP) address, device type, browser type, cookies, and website usage data.
3. How We Use Your Information
We use your information to:
- Process and fulfill your orders.
- Ship products and track deliveries.
- Contact you regarding your orders or customer support requests.
- Improve our website performance and user experience.
- Send marketing offers and promotional communications with your consent. You may unsubscribe at any time.
- Comply with legal and regulatory obligations.
4. Information Sharing
Your information may be shared with the following parties when necessary:
- Shipping and delivery companies to fulfill your orders.
- Electronic payment service providers to process payments.
- Technical service providers required to operate our store.
- Governmental or judicial authorities when required by law.
We will never sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent.
5. Cookies
SERINA uses cookies to enhance your browsing experience, remember your preferences, and analyze website performance. You may manage or disable cookies through your browser settings; however, doing so may affect certain website features.
6. Data Protection
We implement appropriate technical and organizational security measures to protect customer information against unauthorized access, alteration, disclosure, or loss. All payment transactions are processed through secure payment providers using modern encryption technologies, and payment card information is never stored on our servers.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws and regulations.
8. Your Rights
You have the right to:
- Request access to your personal information.
- Request correction or updating of your personal information.
- Request deletion of your personal information where permitted by law.
- Object to the use of your personal information for direct marketing purposes.
- Withdraw your consent to data processing whenever applicable.
9. Children's Privacy
SERINA is not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated revision date. Your continued use of the website after such updates constitutes your acceptance of the revised Privacy Policy.
11. Contact Us
If you have any questions or requests regarding this Privacy Policy or your personal data, you may contact us through:
- Trade Name: SERINA
- Legal Representative: AMMAR OMAIRA
- Phone: +90 538 514 21 93
- Address: BATTALGAZİ MAHALLESİ DUYGU SOKAK NO:15E, ESENYURT, ISTANBUL, TURKEY