Last Updated: July 17, 2026
At SERINA, we aim to prepare and ship all orders as quickly as possible to ensure they arrive in excellent condition.
1. Order Processing
- Orders are prepared within 2 business days from the date the order is confirmed and payment is received.
- Official holidays and non-working days are not included in the processing time.
2. Shipping Time
- Delivery typically takes 4 to 7 business days from the date the order is shipped.
- Delivery times may vary depending on the destination city, country, or logistical circumstances beyond our control.
3. Shipping Destinations
SERINA ships to the countries and regions listed on the Shipping page of the website. The list of available shipping destinations may be updated at any time.
4. Shipping Fees
Shipping charges are calculated during checkout and displayed to the customer before the order is confirmed.
5. Payment Methods
SERINA accepts electronic payments only through the payment methods available on the website. Cash on Delivery (COD) is not available.
6. Order Tracking
Once your order has been shipped, you will receive a tracking number (when available) to monitor your shipment until delivery.
7. Delivery Delays
Some shipments may be delayed due to weather conditions, customs procedures, courier service delays, or other circumstances beyond our control. In such cases, we will do our best to monitor the shipment and keep you informed of any updates.
8. Exchanges
If the customer wishes to exchange a product for a different size or color, the customer is responsible for the shipping costs associated with the exchange, unless the exchange is required due to a store error or because an incorrect product was delivered.
9. Contact Us
If you have any questions regarding shipping or delivery, please contact us through:
- Trade Name: SERINA
- Legal Name: CARGOMARK LOJİSTİK VE DIŞ TİCARET LİMİTED ŞİRKETİ
- Legal Representative: AMMAR OMAIRA
- Phone: +90 538 514 21 93
- Address: BATTALGAZİ MAHALLESİ DUYGU SOKAK NO:15E, ESENYURT, ISTANBUL, TURKEY