Last Updated: July 17, 2026
At SERINA, we are committed to providing a secure and convenient payment experience for all our customers. Please read the following Payment Policy before completing your purchase.
1. Payment Methods
SERINA accepts electronic payments only through the payment methods available on the website at the time of checkout. Cash on Delivery (COD) is not available.
2. Order Confirmation
An order is considered confirmed only after the payment has been successfully completed and an order confirmation has been sent by the store.
3. Payment Security
All payments are processed through secure electronic payment service providers that use modern encryption technologies to protect customer information. SERINA does not store payment card information on its servers.
4. Currencies
Prices are displayed in the currency specified on the website. The final payment amount may be converted into another currency according to the policies of your bank or card issuer.
5. Order Rejection or Cancellation
SERINA reserves the right to reject or cancel any order in the following circumstances:
- The payment cannot be successfully verified or authorized.
- Suspected fraud or unauthorized use.
- An obvious error in the product price or description.
- The product becomes unavailable after the order has been placed.
If payment has already been charged for a canceled order, the amount will be refunded to the original payment method according to the payment service provider's procedures.
6. Refunds
If a refund request is approved in accordance with our Return & Exchange Policy, the refunded amount will be returned to the original payment method within the timeframe determined by the payment service provider or the card-issuing bank.
7. Contact Us
If you have any questions regarding payment, you can contact us through:
- Trade Name: SERINA
- Legal Name: CARGOMARK LOJİSTİK VE DIŞ TİCARET LİMİTED ŞİRKETİ
- Legal Representative: AMMAR OMAIRA
- Phone: +90 538 514 21 93
- Address: BATTALGAZİ MAHALLESİ DUYGU SOKAK NO:15E, ESENYURT, ISTANBUL, TURKEY